Water damage restoration in Southlake, TX is the work of stopping the water, pulling it out, drying the structure and rebuilding what could not be saved. Our dispatch line is open 24/7, so a burst supply line at midnight and a roof leak on a quiet Tuesday both start with the same phone call.
We send licensed and insured restoration professionals who work from a written scope. The scope lists the rooms, the materials, the drying equipment and the repairs, and the price is explained before work starts. Same-day response is offered when crews are available, and we never promise an arrival time we cannot control. Ask any restoration company, including us, whether its crews work to ANSI/IICRC S500, the published standard for professional water damage restoration.
Southlake sits in Tarrant County along State Highway 114, and dispatch also covers Grapevine, Keller, Colleyville and Roanoke. Every page below was written for a homeowner standing in a wet room who needs the next step, not a sales pitch.
What we handle in Southlake
Water Mitigation
Shut-off, moisture mapping and structural drying in the first 24 to 72 hours, before secondary damage spreads.
View water mitigation →
Emergency Water Extraction
Pumps and extraction units pull standing water from floors, crawl spaces and lower levels.
View emergency water extraction →
Flood Damage Restoration
Storm and groundwater flooding, Category 2 and 3 water, and sewage backup handled with the right protection.
View flood damage restoration →
Water Damage Cleanup
Debris removal, sanitizing and deodorizing once the source is stopped and the water is out.
View water damage cleanup →
Water Damage Repair
Drywall, ceilings, insulation, flooring and paint rebuilt after the structure is dry.
View water damage repair →
Mold Remediation
Containment, removal and clearance testing when moisture has fed mold growth.
View mold remediation →What you can expect when you call
Line always open
The line is open every hour of every day, so damage that starts after dark gets a response plan right away.
Scope and price first
You hear what the work includes and how the price is set before anything starts.
Licensed and insured
Licensed and insured restoration professionals handle the work on site.
Written scope for claims
Moisture readings, photos and a scope of work give your insurer something concrete to review.
From first call to restored
Call dispatch
Describe the damage and where the water is coming from, any hour of the day.
Assessment
Crews inspect, map moisture and write down the scope of work.
Mitigation
Extraction, drying or containment begins so the damage stops growing.
Restoration
Repairs bring the rooms back to their pre-damage condition.
What sets the price of a water damage job
No two losses match, so we explain how price is built instead of printing a number that would be wrong for your house.
| Cost factor | How it changes the job |
|---|---|
| Water category | Clean supply-line water, gray water and sewage need different protection, handling and disposal. |
| Affected area | Square footage and the number of rooms set the extraction and equipment load. |
| Materials involved | Carpet, drywall, hardwood and insulation each dry or fail in their own way. |
| Drying days and equipment | Air movers and dehumidifiers run for days, and moisture readings decide when they stop. |
| Rebuild scope | Drywall, flooring and paint after drying are scoped separately from mitigation. |
Want your real number? Call (817) 623-9267 and describe the damage.
Documentation for your insurance claim
We record moisture readings, photograph the damage and write a scope of work you can hand to your adjuster. The Texas Department of Insurance says most homeowner and renters policies cover sudden and accidental water damage, while gradual leaks and floods are usually treated differently.
On a large loss, such as water running for days in a vacant house, tell your insurer early and keep damaged materials until the adjuster has seen them.
Where we work around Southlake
Southlake Town Square, a mixed-use shopping center at State Highway 114 and Southlake Boulevard, packs several businesses into a small footprint. If water comes through the ceiling of a shared building there, tell the property manager and the tenant below before anyone moves wet materials, and give dispatch the unit and entrance so the crew can find the right door.
State Highway 114 runs along the north side of the city and Southlake Boulevard is the main commercial road. When you call, name the nearest cross street on one of those roads along with ZIP 76092, and the crew can plan the route before they leave.
Southlake Water Utilities handles the city's water and sewer service. For an after-hours water or sewer emergency, the city's Public Works line is (817) 748-8082. If a main line is leaking at the street or the meter, that call comes before ours, because only the utility can shut off the supply outside your property.
Beyond 76092, dispatch covers ZIP 76051 in Grapevine, ZIP 76248 and ZIP 76244 in Keller, ZIP 76034 in Colleyville and ZIP 76262 in Roanoke. Whether your repair needs a permit is a question for the Southlake building inspections office at (817) 748-8236, and the city's flood zone map plus the FEMA Flood Map Service Center show the flood risk for your address.
Nearby towns we serve
Each town has its own page with local ZIP codes, public works contacts and the water problems that matter there.
Frequently asked questions
Yes. The dispatch line is open 24/7, including nights and weekends. Same-day response is offered when crews are available, but we do not promise an arrival time because traffic, weather and call volume change it.
While you wait, shut off the main water valve, turn off power to wet areas only if you can reach the panel dry, lift valuables off the floor and keep people and pets out of contaminated water.
Stop the source first. For a burst pipe or failed hose, that means the main shut-off valve. Then photograph the damage before anything moves, lift furniture and electronics out of the water and open the line to dispatch.
If water is near outlets, a panel or gas appliances, leave the area and call your electric utility or 911 before you call us. Our guide to emergency water extraction covers what crews do next.
No. We do not offer equipment rentals. Drying equipment is placed and monitored by the crew as part of water mitigation, because renting a fan does not tell you when the framing and subfloor are actually dry.
Moisture meter readings decide when drying is finished, and that is why the crew returns to check them.
No. Restoration cleans up and dries after water gets in. Waterproofing and foundation repair stop water from getting in again, and they belong to a different trade.
If water keeps returning after storms, we will dry and repair the damage, then suggest you bring in a foundation or drainage contractor. See flood damage restoration for how storm water is handled.
The Texas Department of Insurance says most homeowner and renters policies cover sudden and accidental water damage, such as a burst pipe or a broken washer hose. Gradual leaks and seepage are usually not covered, and flood damage needs a separate flood policy.
Check your policy and ask your insurer what applies. We cannot promise a claim will be approved, but our written scope and moisture readings are built to be handed to your adjuster.
It depends on the water category, the area affected, the materials, the drying days and the rebuild scope, as the table above shows. We explain scope and price before work starts, and we do not quote a number before someone has seen the damage.
Want your real number? Call (817) 623-9267 and describe what you see.
Water spreading right now? The 24/7 line is open.
☎ Call (817) 623-9267